A Journey of Greater Synergy Between AXA Group Operations and AXA GBS
“In the Delta Quadrant, we have no precedent. We are explorers, and we will find a way.”
Captain Kathryn Janeway, Star Trek: Voyager
As pioneers in an entirely unfamiliar territory, the crew of the USS Voyager embarked on their journey fueled by determination, teamwork, and collective strength.
The Mission: NCC 74656’s Bold Journey
We whimsically code-named this particular project “NCC 74656” – the registry number of the legendary Starfleet vessel, USS Voyager. It was a fitting title, not only because the project falls under the AXA Group Operations (AXA GO) Voyager program, but because it truly symbolized an exploration into new frontiers for AXA Global Business Services.
Designed to foster deeper synergies with AXA GO and AXA GBS, our vital mission was to leverage specialized capabilities to revolutionize how we support critical business applications. Driven by curiosity and a bold spirit of discovery, the team set out to enhance operational efficiency while upholding the high standards of service our Partner’s business depends on.
Dare to explore the unknown
The Opportunities We Explored
To reach our destination, we first had to navigate a complex transition, safely transferring support for over 15 key applications to a new setup without a single day of interruption to daily operations. Operating under strict Non-Disclosure Agreement restrictions only encouraged us to innovate, pushing us to build a highly self-reliant, agile support model entirely from within.
But our ultimate frontier wasn’t just operational transition management – it was a talent acquisition dare: assembling the specialized crew needed to navigate this uncharted technical territory.
Recruiting the Starfleet Way
In Starfleet, a mission is only as strong as the crew you assemble. For Project NCC 74656, building the team required a highly synchronized operational strategy that moved with incredible speed to secure specialists in Azure DevOps, OpenShift, Liferay, and FileNet.
A Synchronized Warp-Speed Drive
Success began with absolute alignment long before the project even launched, with our Talent Acquisition and Business Functions playing strong as one – operating as a single, unified command to map out resource needs. Facing a tight 45-to-60-day onboarding window, we bypassed traditional hiring cycles in favor of a highly focused, single-day assessment model. Hiring managers pre-screened profiles in advance to maximize efficiency, allowing candidates to progress through L1 to L3 panels – a beautiful example of different functions playing strong as one.
The Breakthrough and Beyond
The streamlined precision allowed us to successfully secure our most elusive technical targets, culminating in a breakthrough when we successfully closed the highly niche OpenShift roles. True to the spirit of a self-sustaining voyage – and dare – the momentum didn’t stop at onboarding. Once these specialists integrated into the AXA GBS ecosystem, we immediately upskilled them to lead the panels for the next wave of recruits, establishing a continuous, internal engine of growth.
Throughout the journey, AXA GO was our true allies. The transparency and support with which our Partners operated and the faith they showed in our capabilities were precious fuel that brought us to our destination.
The Impact: Charting New Frontiers
Our journey through Project NCC 74656 didn’t just prove that we could navigate uncharted technical waters – it delivered measurable success for the business by blending strategic planning with rapid execution. The team set a new benchmark for operational excellence and capability growth within AXA GBS.
- Pioneering Expertise: Assembled an 18-member niche support team within just one year, mastering complex technical capabilities in record time.
- Operational Excellence: Achieved a flawless 100% SLA adherence across critical applications, proving the reliability of our offsite support model.
- Around-the-clock Resilience: Established a comprehensive 24/7 on-call support system to ensure seamless, continuous coverage for our Partner’s business.
- A Self-Sustaining Pipeline: Transformed new hires into active interviewers for the next wave of recruits, creating an immediate, compounding internal talent engine.
As we continue to explore new horizons together, the success of NCC 74656 charts a new course toward a more collaborative future between AXA Group Operations and AXA Global Business Services – true to the spirit of One AXA.